The Help Desk Toolkit offers the definitive guide to setting up and running a successful Help Desk-now updated and expanded to include the latest Web-based technologies.

• License: Shareware
• Language: English
• Release: 2006-06-20
• Size: 4 Mb
• Cost: 199.00 $

Free multi-user helpdesk system - no timeouts, no tricks!!! Absolutely no charge for use. This is an earlier version of our helpdesk system and is completely free to use. Features: Audit Trail, E-mail notifications,Prioritize, Categorize, Flexible Reports.Maintain customer address and contact details,Transfer of jobs between operators.

• License: Freeware
• Language: English
• Release: 1999-01-01
• Size: 2 Mb
• Cost: Free

Web Help Desk is an affordable and intuitive web based help desk software, including: Incident Management - Asset Management - Two-way Email Integration - Knowledge Base - LDAP Synchronization - Reporting - & more. As a 100% web based, vendor neutral solution, the Web Help Desk provides a low cost of ownership, ultimate portability and simple implementation. Increase service desk productivity and customer support satisfaction with Web Help Desk.

• License: Shareware
• Language: English
• Release: 2008-06-04
• Size: 76 Mb
• Cost: Free

Polar Help Desk Free is fully featured help desk software with one named license free of charge. You can use it commercially to support your clients (unlimited number of clients). No trial period expiration, no additional fees, no obligations and no forms to fill out. Its features like incident management, knowledge base, email integration, reports and user friendly interface - helps you manage your support department.

• License: Freeware
• Language: English
• Release: 2007-02-19
• Size: 9 Mb
• Cost: Free

Comprehensive trouble ticket tracking software for help desks and call centers. User-friendly interface offers customizable screens, custom/required fields, knowledgebase, scrolling message bar, reports, queries, product and contract tracking, etc. Expansion modules run as set-and-forget services and are available for customer self-help via the Web, auto issue escalation, advanced data searches, Active Directory integration, email receive.

• License: Demo
• Language: English
• Release: 2008-05-13
• Size: 54 Mb
• Cost: 995.00 $

A comprehensive IT Help Desk program that makes it easy to record, update and report on Users, Support Requests, Computers, Software, Peripherals and more. Very intuitive and easy to filter, query and report on data. Web interface included. This release includes new and improved user interface and Report Builder to supplement the Report Wizard. Output reports to PDF files for easy emailing as attachments. No per user charges.

• License: Shareware
• Language: English
• Release: 2005-09-06
• Size: 9 Mb
• Cost: 479.00 $

Easy to use helpdesk software,sensibly priced to suit all businesses. Two user licence included. No extensive training required. Easily configured to reflect the way that you work. Uses e-mail to keep everyone informed. Maintains a complete audit trail of all actions. Complete control over data presentation including conditional formatting, export to html, print preview, drag and drop grouping.

• License: Shareware
• Language: English
• Release: 2006-10-05
• Size: 4 Mb
• Cost: 180.00 $

A help desk program can be comprehensive without being confusing or difficult to learn. The intuitive interface of AccessAble Help Desk Professional Edition was designed to get support personnel up and running quickly. Dozens of reports are supplemented by a spreadsheet wizard to make getting information out as easy as it was to enter the information. Customizable web pages let users request support and technicians update data via browser.

• License: Shareware
• Language: English
• Release: 2004-12-31
• Size: 26 Mb
• Cost: 499.00 $

A help desk program can be comprehensive without being confusing or difficult to learn. The intuitive interface of AccessAble Help Desk Professional Edition was designed to get support personnel up and running quickly. Dozens of reports are supplemented by a spreadsheet wizard to make getting information out as easy as it was to enter the information. Customizable web pages let users request support and technicians update data via browser.

• License: Shareware
• Language: English
• Release: 2006-02-07
• Size: 22 Mb
• Cost: 499.00 $

Polar Help Desk is a web based solution that helps you organize support department. With its features like incident management, knowledge base, email integration, reports and user friendly interface it helps you manage your support department.

• License: Commercial
• Language: English
• Release: 2006-03-30
• Size: 6 Mb
• Cost: 200.00 $

Software Planner helps you to improve the quality of your software releases and decrease software maintenance costs by providing you with tools for managing all phases of the software lifecycle. It includes the ability to track functional specifications, project deliverables, appointments, to do lists, test cases, and software defects. Also allows your team to collaborate by sharing documents and participating in discussion forums. Web-based.

• License: Commercial
• Language: English
• Release: 2003-05-08
• Size: 474 Kb
• Cost: 20.00 $

Deliver software solutions to specification, on time and on budget with this powerful change management / configuration management / help desk solution. Tracks functional specifications / test cases / bugs and issues via the web.

• License: Commercial
• Language: English
• Release: 2003-05-08
• Size: 455 Kb
• Cost: 20.00 $

Easy to use helpdesk software,sensibly priced to suit all businesses. No extensive training required. Easily configured to reflect the way that you work. Uses e-mail to keep everyone informed. Maintains a complete audit trail of all actions. Extensive reports supplied. Scalable - supports Access, Oracle and Sql Server. Complete control over data presentation including conditional formatting, export to html, print preview, drag and drop grouping.

• License: Shareware
• Language: English
• Release: 2006-07-15
• Size: 4 Mb
• Cost: 180.00 $

Handles multi accounts for checking, invoicing, purchasing,and payroll. Single or Multi user capable, with an integrated communication system. Ideal for home, office and small business with up to 40 or more employees. Track Invoices to work orders, estimates, and internal job tickets. Prints custom Checks, Invoices, purchase orders and business size envelopes. Process payroll in just a few minutes with no fees.

• License: Shareware
• Language: English
• Release: 2007-02-02
• Size: 4 Mb
• Cost: 89.95 $

SysAid is software for organizations' IT (Information Technology) departments. It provides asset management, automatically scanning the organization's network and listing its machines. SysAid <a href="http://www.ilient.com">Help Desk Software</a> provides details on each machine (its hardware, software, history, and more), and lets you remote control it. SysAid also provides help desk.

• License: Freeware
• Language: English
• Release: 2006-07-06
• Size: 0 B
• Cost: Free

Been There, Done That is an affordable help desk program designed for the poor, overworked IT support person on a tight budget. The attractive and easy to learn interface makes it easy to record information about your users, their computers, peripherals, software and their problems. Now includes a number of charts and graphs to give you insight into your help desk operations. A backup and restore feature was also added in this release.

• License: Shareware
• Language: English
• Release: 2005-12-28
• Size: 4 Mb
• Cost: 169.00 $

Help Desk for IIS is a web-based help desk software solution for delivering customer service and support. It easily installs on your web server as an ISAPI extension for Microsoft Internet Information Services. Your customers or technicians need no additional software other than a web browser. Help Desk for IIS gives you the ability to improve the productivity of your IT service team. It keeps your company organized and efficient.

• License: Shareware
• Language: English
• Release: 2006-08-02
• Size: 4 Mb
• Cost: 199.00 $

Problem Solved! 4.6 is a comprehensive but easy to use help desk program which includes both a windows based application and a mini-http server that you have running in less than an hour. The web interface is generated dynamically so you do not need to know Java, CGI-Bin, Active Server Pages or even HTML. A wide variety of reports can be filtered using the Query Wizard. Multi user ready no extra cost.

• License: Shareware
• Language: English
• Release: 2004-12-28
• Size: 6 Mb
• Cost: 199.00 $

ManageEngine ServiceDesk Plus is a web based, easy to use Help Desk and Asset Management software which integrates Ticketing, Asset Tracking, Purchasing, Contract Management and Knowledge Base in one low-cost package. ServiceDesk Plus gives you the ability to improve productivity of your IT Service team and keep your end-users happy.

• License: Freeware
• Language: English
• Release: 2006-09-15
• Size: 28 Mb
• Cost: Free

CentreDesk Corp is a multi-user help desk application, that is affordable and easy to use. Member of the CentreDesk group of Help Desk applications. Fast, easy call logging, easy call tracking, with the full history of all actions taken. Easily assign logs to technicians Time tracking, (calculates holidays and working days) and flagged to indicate the current status and duration

• License: Shareware
• Language: English
• Release: 2007-08-23
• Size: 5 Mb
• Cost: 99.00 $